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Terms and Conditions

1. Introduction

Welcome to Gatwick Travel Centre, your premier taxi service provider. These Terms and Conditions govern your use of our services and website. By booking a taxi with us, you agree to comply with these terms.

2. Booking and Payments

– Bookings can be made through our website, mobile app, or by phone. – All bookings are subject to availability. – Payment can be made online via our secure payment gateway, in cash to the driver, or through other accepted methods. – Additional charges may apply for waiting times, extra stops, or changes to the original booking.

3. Waiting Time Charges

– For airport pickups, passengers are entitled to 45 minutes of free waiting time from the scheduled arrival time of the flight. – After the free waiting time has elapsed, a charge of £20 per hour will apply. – For pickups from residential properties or other locations, passengers are entitled to 10 minutes of free waiting time. – After 10 minutes, a waiting charge will apply, or the booking may be treated as a no-show if not paid in advance.

4. Passenger Responsibilities

– Passengers are responsible for providing accurate pick-up and drop-off details, including flight numbers for airport pickups. – It is the passenger’s responsibility to ensure all details provided are accurate and correct to enable us to provide a timely service.

5. No-shows and Cancellations

– Failure to meet the driver at the designated pick-up point within the specified waiting time may result in a no-show charge. – Cancellations made within a certain time frame may incur a cancellation fee. Please refer to our cancellation policy for more details.

6. Safety and Comfort

– Our drivers are licensed and experienced professionals committed to providing a safe and comfortable journey. – Passengers must wear seatbelts at all times during the journey. – Smoking, vaping, and consuming alcohol are not permitted in our vehicles.

7. Liability

– While we make every effort to ensure a smooth and reliable service, Gatwick Travel Centre is not liable for any loss, damage, or inconvenience caused by factors beyond our control. – Our liability is limited to the amount paid for the taxi service.

8. Amendments to Terms

– We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

9. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [contact email/phone number].

Thank you for choosing Gatwick Travel Centre. We look forward to serving you.